Conflict is an inevitable feature of organizations but is rarely recognized or understood. Required: Briefly describe characteristics of conflict which may be observed in the workplace

Characteristics of conflict are:

  • poor communication, remembering that communication may be vertical and horizontal
  • departmental, team and individual rivalries
  • departmental, team and individual jealousies
  • inter-departmental disputes
  • inter-personal disputes and arguments
  • widespread arbitration and personnel department involvement
  • inflexibility to change
  • low morale
  • frustration
  • individuals’ unwillingness to share information
  • distorted information
  • rigid application of, and adherence to, rules and procedures
  • encouragement and use of the informal communication network
  • concealed objectives; an individual or department may feel undervalued and follow other, self serving objectives
  • territorial defence
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