Characteristics of conflict are:
- poor communication, remembering that communication may be vertical and horizontal
- departmental, team and individual rivalries
- departmental, team and individual jealousies
- inter-departmental disputes
- inter-personal disputes and arguments
- widespread arbitration and personnel department involvement
- inflexibility to change
- low morale
- frustration
- individuals’ unwillingness to share information
- distorted information
- rigid application of, and adherence to, rules and procedures
- encouragement and use of the informal communication network
- concealed objectives; an individual or department may feel undervalued and follow other, self serving objectives
- territorial defence
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