Communication Skills and Information Technology Past Examination Question Paper – Oct/Nov 2017
This Past Paper examination was examined by the Kenya National Examination Council (KNEC) and it applies to the following courses:
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Diploma in Social Work and Community Development – Module I
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DIPLOMA IN SOCIAL WORK AND COMMUNITY DEVELOPMENT
MODULE 1 (KNEC)
COMMUNICATION SKILLS AND INFORMATION TECHNOLOGY
(OCT/NOV 2014)
SECTION A: COMMUNICATION SKILLS
1. a) i. Explain the meaning of the term “curriculum vitae”. (2 marks)
ii. Describe three main sections in a curriculum vitae. (6 marks)
b) Explain six benefits of effective communication to a business (12 marks)
2. a) Discuss five features of a good report (10 marks)
b) Describe five good listening skills (10 marks)
3. a) i. Explain three kinds of business letters (6 marks)
ii. Describe six qualities of good minutes of a meeting (6 marks)
b) Explain uses of the following audio-visual aids and equipment: (8 marks)
i. Black board
ii. Bulleting board
iii. Overhead projectors
iv. Slide projector
4. a) Discuss five main purposes of a phone interview to an employer (10 marks)
b) Explain five advantages of using email communication (10 marks)
SECTION B: INFORMATION TECHNOLOGY
5. a) i. Explain the meaning of the term “operating system” (2 marks)
ii. Describe five main functions of the operating system (10 marks)
b) Explain four factors that would influence the choice of a printer (8 marks)
6. a) Discuss six advantages of using magnetic tape (12 marks)
b) Describe four application areas of a database system (8 marks)
7. a) i. Outline four classes/types of system maintenance (4 marks)
ii. Explain four benefits of using Local Area Network (LAN) in an institution (college) (8 marks)
b) Explain the function of each of the following components of a processor of a computer system (8 marks)
i. Arithmetic control unit
ii. Control unit
iii. Register
iv. External data path
8. a) Describe the steps to use in a mail merge feature to create a form letter from an existing data in a Microsoft word. (8 marks)
b) Explain six major negative impacts of internet use on a business (12 marks)